We offer services based on many years of museum experience along with master class technology and operations skills. We have served in a variety of museum roles including executive director, COO, deputy director, and chief technology officer. We have run and revitalized existing institutions and built new museums and non-profits from the ground up, managed large and small departments and have overseen more than $400 million in construction and capital projects.

Our operations consulting services focuses on your most critical needs and opportunities: strategy, analytics, operations, digital & technology, finance, organization, marketing, and change management. We bring deep, functional expertise applied with the holistic perspective of a COO who has actually run museum departments and supported them as well as hands on producers in all areas of technology and operations.

Area of Process Expertise

Strategy – Create organizational long-term strategies that engage stakeholders, deliver results and achieve board goals.
Analytics – Use analytics to support decision making and create value
Operations – Improve quality and performance, lower costs and align with your strategy while improving margins and growing revenue
Digital and Technology – Deliver on strategy, delight audience and operate smarter and faster, realizing the full potential of technology resources, investments and assets

Finance – Linking strategy, analytics and budgeting to create value
Organization – Ensuring the entire organization is aligned and set up to successfully deliver on your strategic objectives
Marketing – Audience and attendance analytics combined with finance and operational fundamentals
Change Management – Predicting, measuring and managing risk associated with change management, focusing on all layers, creating ownership and addressing the people issues systematically and effectively to ensure stainable change.

Areas of Technical Expertise:

• Technology
• Operations
• Visitor Services
• Collections Management

• Retail
• Security
• Marketing and communications
• Art Handling

• Parking operations
• Facilities
• External Affairs
• Human Resources